Payment

• Unless otherwise stated, prices are in EURO and are exclusive of value added tax. We shall invoice you for all appropriate taxes and expenses for which we are liable to collect. You shall be liable to pay any penalties or interest on such taxes which are payable by us as a result of your delay in paying such charges;

• Payment is requested by direct bank transfer unless otherwise specified in writing on the invoice. All payments shall be made without deduction or set-off of bank charges;

• Where credit accounts are opened for a Client, payment must be received within 14 days of the date on which the invoice is issued unless specifically agreed in writing by a Partner of the Company. Discounts included on quoted prices are only applicable if invoices are paid within 14 days of receipt;

• Quotations in a currency other than EURO are based on the rate of exchange at the time of quoting and, unless otherwise stated, the price is subject to exchange rate fluctuations at the date of invoice;

• Services will be invoiced in full on completion unless the duration of the work exceeds one full month. Services provided continuously for over one month will be invoiced for 50% of the total estimated value of the work after one month and 50% on completion;

• Without prejudice to the Company’s other rights, we reserve the right to levy a service charge equal to the greater of 5% per month on the outstanding amount or EUR 5 on all accounts outstanding beyond the due date to cover financial and administrative costs. Should it prove necessary for us to engage the services of debt recovery agents, a surcharge equaling the fees of such agents will be applied to the outstanding amount to recover the costs;

• Failure to pay any invoice in accordance with these Terms and Conditions or any others specified in writing at the time, shall entitle us to suspend further work both on the same order, and on any other order from you, without prejudice to any other right we may have.

• Refund Policy (For Online Payments Only)(Payments in advance) If, within 7 days from the delivery date, a client is not 100% satisfied with its purchase, we will initiate a review by a neutral translator in line with industry standards. The review costs will be at the expense of the client, who will be notified of the cost and will have the right to accept or decline it. If the neutral translator establishes that the delivered translation is unusable, we will refund any money and the review deposit. In case of small errors that could have been avoided but do not make the translation unusable, corrections will be undertaken free of charge, and we will grant a 10% discount on the next translation project.In this case a review deposit refund is not possible.

For more information on how we can work together, please contact one of our teams.